Question 1: A brief overview of what the reading is about. Why is trust important? 


Question 2: What two topics were the most interesting to you and why? I’m more interested in the “why” than you simply describing what the reading says. 

Question 3: Summarize and integrate what you learned from this article with what you studied previously: Zunch_CRM.pdf. Preview the document. View in a new window with this reading and




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